FAQ
General Information
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What is The Synergy Network?
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The Synergy Network is a platform for solopreneurs, coaches, and service providers to exchange services using Synergy Francs (SF), a unique token system.
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How does The Synergy Network work?
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Members list services, exchange them using SF and cash, and benefit from a collaborative environment that fosters business growth.
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What are Synergy Francs (SF)?
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SF are tokens used on the platform to pay for services. 1 SF equals 1 CHF (Swiss Franc).
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What are the benefits of joining The Synergy Network?
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Access to a wide range of services, earn SF, reduced transaction fees, enhanced visibility, and advanced analytics.
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How do I join The Synergy Network?
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Choose a membership plan, sign up, and start listing or purchasing services.
Membership Plans
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What membership plans are available?
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Starting Out, Increase Reach, Maximize Growth plans, each with varying benefits like service listings, transaction fees, and support levels.
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What is included in the Starting Out Plan?
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One service listing, 10% transaction fees, 50% discount on SF purchases, standard visibility, and basic email support.
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What is included in the Increase Reach Plan?
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Up to 3 service listings, 7.5% transaction fees, enhanced visibility, and 48-hour email support
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What is included in the Maximize Growth Plan?
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Up to 7 service listings, 5% transaction fees, top-tier visibility with featured status, and 24-hour priority support.
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Can I upgrade or downgrade my membership plan?
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Yes, changes can be made at any time through your account settings and will take effect in the next billing cycle.
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What happens if I cancel my membership?
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Your access to platform features will continue until the end of your billing cycle.
Synergy Francs (SF)
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How are Synergy Francs (SF) allocated?
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SF are allocated upon joining based on your membership plan and can also be purchased at a 50% discount.
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How do I use Synergy Francs (SF)?
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SF can be used to pay for services on the platform, typically covering 80% of the service cost with the remaining 20% paid in cash (CHF).
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Can I buy additional Synergy Francs (SF)?
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Yes, you can buy SF at a 50% discount, regardless of your membership plan.
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How do I sell excess Synergy Francs (SF)?
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SF can be sold in the Token Marketplace after a holding period, where they can be purchased by other members.
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Is there a limit to how many SF I can buy or sell?
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Limits may apply depending on your membership plan and platform rules, particularly for selling tokens purchased at a discount.
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How are SF transaction fees calculated?
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Transaction fees vary by membership tier and are applied to both the SF and cash portions of a transaction.
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What happens if I have unused SF?
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Unused SF remain in your account for future use or can be sold in the Token Marketplace.
Service Listings
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How do I list a service?
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After joining, navigate to your dashboard, click “List a Service,” and fill in the required details.
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How many services can I list?
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The number of services you can list depends on your membership plan: 1 for Starter, 3 for Growth, and 7 for Mastery.
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Can I update or change my service listings?
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Yes, you can edit your listings at any time through your dashboard.
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How do I maximize visibility for my service listings?
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Higher membership plans offer enhanced or top-tier visibility, including featured provider status for Mastery members.
Transactions and Payments
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How do I pay for services?
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Services are paid for using a combination of SF and cash (CHF). The typical split is 80% SF and 20% cash.
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How are transaction fees applied?
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Transaction fees are automatically deducted from both the SF and cash portions of a payment, based on your membership tier.
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Can I view my transaction history?
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Yes, you can view all transactions, including SF purchases, sales, and service payments, in your dashboard’s transaction history section.
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What if I have a dispute with a service provider?
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Contact support through your dashboard to initiate a resolution process.
Support and Security
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What kind of support is available?
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Support levels vary by plan: basic email support for Starter, 48-hour response for Growth, and 24-hour priority support for Mastery.
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How secure is The Synergy Network?
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The platform uses encryption and secure protocols to protect your data and transactions.
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How do I contact support?
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Contact support through your dashboard, where you can submit a ticket or access priority support based on your membership plan.
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What if I forget my password?
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Use the “Forgot Password” feature on the login page to reset your password securely.
Become a Service Provider
Join Our Network of Professionals:
Are you a service provider looking to expand your reach? Join The Synergy Group and connect with a network of businesses eager to collaborate. List your services, gain visibility, and start earning tokens that can be spent on services you need.
